Vet Guarantee
Last updated: 2026-10-05
A commercial guarantee from Pertu, at no extra cost. It is not insurance and does not replace the owner's or the sitter's insurance.
What it covers
Vet expenses for an animal included in a Pertu booking, for injury or illness resulting from something that happened during the service. Pertu reimburses the invoice amount above the first €50.00, up to €300.00 per incident.
Example: an invoice of €180.00 reported 2 days after the service: reimbursement of €130.00.
What it does not cover
- Illnesses or conditions that existed before the service.
- Routine care, vaccination and parasite treatment.
- Damage to property or injury to people.
- Incidents outside the booking period or in services arranged outside Pertu.
- False or omitted information in the pet's profile.
How to claim
On the booking page, under "Report a problem", state what happened and the amount of the vet invoice, within 14 days of the service. Every claim is reviewed by a person, who may ask for the invoice and the clinical report. The decision is communicated with reasons and may be contested by email. Reimbursement is made by bank transfer.