Complaints and dispute resolution

Talk to us first

A problem with a service can be reported on the booking page. For anything else write to suporte@pertu.pt: a person replies, within 15 working days at most.

Complaints Book

You may file a complaint in the official electronic Complaints Book at www.livroreclamacoes.pt.

Alternative dispute resolution for consumers

In the event of a dispute, consumers may use an alternative dispute resolution body (Law 144/2015):

• Centro de Arbitragem de Conflitos de Consumo de Lisboa — www.centroarbitragemlisboa.pt
• CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo — www.cniacc.pt
• Full list at www.consumidor.gov.pt